Frequently Asked Questions

The answer to your question is here

What is UnLock Rewards?

UnLock Rewards allows you to easily reward your employees and customers with a reloadable UnLock Rewards Mastercard that can be spent anywhere Mastercard is accepted.

Do I need to create an account prior to placing an order for my UnLock Rewards Cards?

Yes. You are required to apply for an UnLock business account prior to placing orders.

You will require a company ABN (Australian Business Number) is required so we may validate your business against the Australian Business Registrar during the registration process.

What does it cost to set up an UnLock Rewards Account for my business?

Zero costs to set up your account. You can refund or apply for a standard line of credit to drawdown from when loading and reloading UnLock Rewards cards.

What is the process for ordering the Unlock Rewards Cards?

It’s easy

1. Submit the contact details and amount you want to reward your employee. We will give you
2. Prefund or drawdown from your UnLock account. Funds must be available prior to loading the cards.
3. UnLock Rewards Mastercards will be sent to the individual emails to download the card into their smartphones.
4. A business account will be created for you to see all cards created with the loaded amounts for your reference.

How do I reload the UnLock Rewards card?

It’s easy

1. Update the contact template with the reload amount
2. Prefund or drawdown from your UnLock account. Funds must be available prior to loading the cards.
3. UnLock Rewards cards will be loaded within 24 hours

How does my UnLock Rewards Mastercard work?

The Rewards UnLock Mastercard works the same as your debit or credit card. Unless requested, you are issued a digital card that you can save in your digital wallet or access via the application UnLock on your smartphone where you can view the 16-digit number, the expiry date, and 3 digit security code (CVC).

For purchases:

Use Apple Pay or Google Pay
If you have the UnLock Mastercard in your digital wallet you can tap at any Mastercard payment terminal using your Applepay or Google Play; or
Online or no payment terminal when Mastercard is accepted as a payment method
Type in the 16-digit numbers of the card, its expiry, and 3 digit security code (CVC) when completing purchases where a terminal is not available.

What can I purchase using my UnLock Mastercard?

You can use your UnLock Mastercard where Mastercard is accepted. Mastercard credit cards are accepted at 37 million merchant locations in more than 210 countries and territories.

How can I see my 16-digit card number to process online transactions?

To access these, follow these simple steps:
Download the Unlock App from the App Store or Google play store
Tap your Unlock card to reveal your card’s details. Your 16-digit card number and card expiry date will appear on the front of the card.
Tap the card again (or rotate the icon) to reveal the card’s 3-digit security code (CVC).

Can I use my UnLock Mastercard globally and for foreign currency transactions?

Yes, you can. Please note we charge an International Transaction Fee of 2.99%. Foreign exchange rates are charged at market prices and any rate is passed onto you without any commission or fee other than the International Transaction Fee.

Please note You may incur bank fees or merchant fees from the seller.

STATEMENT

How do I access my transaction history?

You can view all your transaction history on your UnLock Rewards App.

How do I dispute transactions?

You must act quickly and provide evidence that the transaction is in dispute. This should include advice to the supplier it is in dispute, contact details of the supplier, and reasons for the dispute
If the dispute is due to suspected fraud, we will suspend the UnLock card until our investigation is complete.

I’m seeing multiple transactions on my Unlock Rewards App

The transactions in the UnLock App can appear up to 4 times. This is the way that Mastercard transactions are processed – essentially a clearing process that depending on how the transaction is processed can have up to 4 entries over a period of up to 7 days as the amounts are settled between merchant and bank, however, you will only be charged once.

Can I use the card to get cash from the ATM?

No, the cards can only be used in-store and online.

What do I do, If I lose my phone?

Please advise our support team at assistance@unlockb2b.com to cancel or block your card and they will issue you a new card.

What happens if I need to return an item to a merchant/supplier?

“>Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with your Unlock Rewards Mastercard, then the merchant can process a transaction, so the spending power of the card is restored.

What happens when my card expires?

Yes. It will expire at the end of the month shown on the front of the card, the cards have a 24-month validity. You will be issued a new card prior to the expiry.

What are the terms and conditions of using the card?

Please see the Terms of Service

What is your privacy policy?

Please see the Privacy and Policy